Friday, August 06, 2004
A customer lady I helped today asked me if I knew I was sweet. I replied, 'Yes- but it's nice when other people tell me so.' [I'll never suppress my ego.] She asked for something semi-complicated on her order, and she saw me scurry over to the grill guys to make sure her ticket was right. The guy working the expo counter made some snide comment about the request; the lady heard him and was understandably upset (especially since it required no extra effort on Expo Boy's part whatsoever). She had earlier forgotten to order another chocolate shake, and rather than make her swipe her credit card again, I told her it was no charge and fixed her shake myself. The customer lady came up to expo to thank me when she and her husband left; she said nothing further to Expo Boy (and he tried to look busy with an order), but I knew she did it to antagonize him. That amused me, and it made my evening special.
Anyhow, I do try to be a good little egg when I work. I certainly have no right taking my frustrations out on people (even when they have it coming to them). Most Fuddruckers patrons are either of two things: hungry or thoroughly confused. I push those ticking timebombs through the line as painlessly as is humanly possible, reducing damage to them, me, my coworkers, and the world in general. As I mentioned to Scarface as he drove me to work this morning, I perform my tasks with a permanent, idiotic smile on my face and a dopey disposition, which makes me absolutely untouchable when a guest is upset or lost. They understand that any anger they direct will fly through me, because I'm too dumb and unaware. Guests are suckers, heh-heh. Of course, they are never wrong, and I do love them dearly.
[Lauree Frances Keith concluded this diatribe at 9:26 PM]